Coronavirus Update

2nd April 2020

Department for Education Coronavirus Helpline

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

  Phone: 0800 046 8687
  Opening hours:
  8am to 6pm – Monday to Friday
  10am to 4pm – Saturday and Sunday

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the hotline.


Advice for Parents/Carers During the Covid-19 Outbreak